Please contact us at least 2 days in advance for cancellations.

Cancellation fees will be incurred from cancellations made the day before.

The day before: 20% of the accommodation fee
The day of: 80% of the accommodation fee
If there is no notice: 100% of the accommodation fee

Depending on the reservation route, changes and cancellations may not be possible.
Please contact the reservation point unless you made the reservation directly with the hotel.

Due to the location of the hotel, there are buildings around, so even though the rooms have windows, you cannot enjoy the view outside.
Please enjoy the view from the Kamogawa View Terrace on the rooftop.
We can accept requests for rooms closer to the elevator. Please contact us if you would like a room.

Depending on the reservation route, you may not be able to change or cancel your reservation.
Please contact the reservation point unless you made the reservation directly with the hotel.

If you have reserved the same room type, you can stay in the same room for consecutive nights.
Please contact the hotel when making your reservation or afterwards.

Once you have packed up your luggage and returned the key to the front desk, we will move your luggage to your next room as soon as it is ready. Please let us know your plans when you check in.

If you would like rooms next to each other, please write this in the comments section when making your reservation online, or contact us in advance by phone and we will accept your request. Please note that we may not be able to accommodate your request depending on the reservation situation on the day.

If you are a minor staying alone, we ask that you submit a consent form from your guardian. If you would like this, please contact us by phone or email.

Unfortunately, we do not have handicap or rear-accessible rooms available.

Unfortunately, we do not have any connection rooms, so we will try to find you a room as close as possible.

Children up to preschool age may stay in the same bed as their parents free of charge. Please let us know when making your reservation.

Check-in is from 3pm and check-out is at 11am.
★Hiyori members can enjoy early check-in and late check-out privileges.

Early check-in is available for 2,000 yen per hour.
Please note that we may not be able to accommodate your request depending on the cleaning situation on the day.

It depends on the reservation situation on the day, but it is possible.
The extension fee is 2000 yen per hour.

We will store your valuables in the luggage locker on the first floor of the building.
Please keep your valuables with you at all times.

Please send it to the hotel address below.

485 Kagiyacho, Higashiyama-ku, Kyoto City, Kyoto Prefecture , 605-0909 , Japan

Hiyori Stay Kyoto Kamogawa Front Desk
TEL: 03-6858-5280

*Please write the name of the guest and the check-in date on the slip.
*Please be sure to write the check-in date and the name of the guest.

There is no curfew.
If you are arriving after 11pm, the room will be locked, so please let us know in advance.

We handle Yamato Transport's home delivery service. We accept both cash on delivery and prepayment. We also sell cardboard boxes for home delivery.

We can issue accommodation certificates. Please ask at the front desk.

Free Wi-Fi is available.

[Amenities]Bath amenities (POLA brand aroma essence shampoo, conditioner, body soap) and toothbrush.

[Linen] Bath towel, face towel, nightwear (separate type)

[Equipment] Hair dryer, safety box, electric kettle, refrigerator/freezer, air purifier with humidifier?, shoehorn, deodorizing spray, glasses, plates (large and medium), tea utensils, mugs, glasses.

Our hotel supports the purpose of the SDGs (Sustainable Development Goals) adopted by the United Nations and is working on local social and environmental issues, conserving energy and reducing plastic waste. *From April 1, 2022, in accordance with the enforcement of the Plastic Resource Recycling Promotion Act, we will be using amenities that reduce plastic.
In addition, we have a variety of rental items to make your stay at the hotel more comfortable. Please check the details here.

There is a washing machine in the room. We also provide detergent, so there is no need to purchase it.

We will arrange this for you free of charge. As numbers are limited, please enquire at the time of booking.

They are available for loan at the front desk, so please contact us if you would like to use one.

There is an air purifier with a humidifier in the room.

You can enjoy content from video distribution services such as YouTube.
★You will need your own account and password, so please prepare them in advance.

All rooms are non-smoking. If you wish to smoke, please use the smoking area outside on the first floor.

Depending on the room type, the maximum capacity is 5 people.

From the perspective of protecting the global environment, we are taking an environmentally friendly approach to cleaning for guests staying multiple nights by reusing bed linens (sheets, duvet covers, pillowcases) and in-house clothing instead of replacing them, through our "ECO Cleaning" system.

All rooms have separate bathrooms and toilets.

Charging cables, conversion plugs, luggage scales, nail clippers. If you have any other requests, please contact us.

We provide a full set of cooking utensils, including a microwave, kitchen knives, cutting board, pot, frying pan, ladle, spatula, chopsticks, spoons, knives, plates, bowls, etc.
*Condiments (soy sauce, salt, sugar, pepper, mayonnaise) are available for rental at the front desk for 500 yen per set. Please inquire at the front desk if you would like to use them.

Yes, you can. Pre-school students can stay free of charge if they share the same bedding as an adult.

We do not have any special equipment. Please bring your own clothing that you normally wear.

We have the following items available for loan: bed guards, booster toilet seats, diaper pots, baby bottle sterilizers, and bedwetting pads.
As we only have a limited number of these available, please contact us at the time of booking if you have any requests.

Each room is equipped with a kitchen and microwave, so you can cook as you like.

There is a washing machine in the room. We also provide detergent, so please feel free to use it. There is a clothesline in the bathroom, so please use the drying function to dry your clothes.

They are installed in your room. Please feel free to use them.

Please use the room wear only in your room.

An ice machine is available on the first floor of our hotel. If you wish, please bring the ice bucket in your room and use it.

This terrace allows you to relax while taking in the views of Kyoto's tourist spots, including the Higashiyama mountain range, Kiyomizu-dera Temple, and Kyoto Tower. Chairs are also provided for your use.

For security reasons, the facility will be closed from midnight to sunrise.

Drink service (juices) is available from 3pm to 10pm in the "TSUNAGARU LOUNGE". In addition, popsicle service (fruit) is also available in the lounge from 6pm to 10pm.
Upon check-in, one coin will be given to each person, and a drink from the vending machine will be given as a gift.

Breakfast is free. It is a light meal, but everyone can have it.

You can eat at the "TSUNAGARU LOUNGE" on the first floor from 7:30am to 10am (last order 9:30am). If you would like to eat in your room, we can lend you trays etc., so please let us know.

We offer light snacks such as salads, yogurt, fruit punch, pancakes, bread, cereal, coffee, milk, and juice.

A map is available at the front desk. Please take a look there.

There are vending machines selling mineral water and other drinks in the vending machine corner next to the entrance on the first floor.

Unfortunately, we do not have a parking lot on the hotel premises. Please use a nearby paid parking lot.

[Taxi]
From Kyoto Station Central Exit Taxi Stand, ride time approximately 10 minutes, fare approximately 1,200 yen

[Train]
From Keihan Main Line
From Shichijo Station, exit 5, 3 minutes on foot
From Kiyomizu-Gojo Station, exit 2, 5 minutes on foot

[Bus]
From Kyoto Station Bus Rotary
take <Kyoto City Bus Route 100> bound for <Kiyomizu-dera Temple and Ginkaku-ji Temple> - get off at <Shichijo Keihan-mae>, 5 minutes on foot

[Airplane]
From <Kansai International Airport>, take JR Kansai Airport Express "Haruka" (75 minutes) and get off at JR Kyoto Station
From <Kansai International Airport>, take Airport Limousine Bus (approximately 85 minutes) and get off at Kyoto Station Hachijo Exit
From <Osaka International Airport (Itami Airport)>, take Airport Limousine Bus for approximately 50 minutes and get off at Kyoto Station Hachijo Exit

*The actual travel time may differ depending on traffic conditions, etc.

[Car]
If using the Meishin Expressway, it will take approximately 30 minutes from <Kyoto South IC>
If using the Meishin Expressway, it will take approximately 30 minutes from <Kyoto East IC>

※所要時間は道路事情等により、実際と異なる場合がございます。

We offer in-room massage services. Please contact us for details on courses, etc.

Yes, that is possible. Please inquire at the front desk.

This is a tax levied when staying at accommodations in Kyoto City. The tax is 200 to 1,000 yen per person, including children, depending on the amount of the stay.

If the accommodation fee is less than 20,000 yen: 200 yen.
If the accommodation fee is between 20,000 and 50,000 yen: 500 yen.
If the accommodation fee is 50,000 yen or more: 1,000 yen.